Abstract
This study attempts to examin the relationship between dimensions of organizational structure with customer relationship management in Ansar Bank of Urmia. Data was collected in 2012. A questionnaire as an instrument and Likert mode was used. Cronbach`s alpha was used to determine the reliability of questionnaire. The reliability of 0.887 was calculated. The Study sample includes all staff of Ansar Bank in Urmia that is 100 persons. After evaluation of validity and reliability of questions, distributed in all over the province and achieved data were purified, classified and analyzed by methods of parametric and Spearman correlation analysis. The results indicate that a positive relation exist between dimensions of organizational structure and customer relationship management.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
