Abstract
This article outlines factors for public managers at the center of debates about information technology (IT) and develop a model for electronic government (e-government) implementation based on an examination of four agencies that were early adopters of Internet technologies in New Jersey state government. The agencies were selected using a delphi technique through a survey of public managers in New Jersey State, and the data were collected through 40 semistructured interviews. The purpose is to determine the types of initiatives and investments in IT and related capacity building public agencies should emphasize to increase the performance of their e-government initiatives. This research begins by discussing seven internal IT capacity factors and then examines relevant research questions and hypotheses. Based on a content analysis of interview transcripts, the article examines the relationship between IT capacity and e-government performance and discusses implications for further research.
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