The relation between EA effectiveness and stakeholder satisfaction

Abstract

Enterprise Architecture (EA) is increasingly being used by large organizations to get a grip on the complexity of their business processes, information systems and technical infrastructure. Although seen as an important instrument to help solve major organizational problems, effectively applying EA seems no easy task. Active participation of EA stakeholders is one of the main critical success factors for EA. This participation depends on the degree in which EA helps stakeholders achieve their individual goals. A highly related topic is effectiveness of EA, the degree in which EA helps to achieve the collective goals of the organization. In this article we present our work regarding EA stakeholder satisfaction and EA effectiveness, and compare these two topics. We found that, regarding EA, the individual goals of stakeholders map quite well onto the collective goals of the organization. In a case study we conducted, we found that the organization is primarily concerned with the final results of EA, while individual stakeholders also worry about the way the architects operate.