Abstract
A normal conversation often follows a single transition in which adjacency pair demands co-related and immediate feedback. However, when this synergy is violated to some extent, it is believed that this will lead to unequal turn-taking especially in institutional dialogue. Different social settings could also allow some conversational participants to be dominant or less dominant. This study will investigate the effect of institutional role by using some of the strategy proposed by Heritage (1997). Heritage asserts that these four strategies that will be discussed in this paper namely turn-taking organization, turn design organization, sequence organization and repair organization, enables researcher to determine the institutional field or roles of any speaker in a conversation. Other factor such as lexical choices, which may likely to be associated with the speaker’s institutional representation will also be analyzed.
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