The reality of knowledge sharing methods (techniques) among employees of Saudi Arabia's Public Sector

Hesah Muneer Z Albogami,Mona Dakhel Alsareehi

doi:10.17485/ijst/2019/v12i18/144583

Hesah Muneer Z Albogami, Mona Dakhel Alsareehi

Open Access

https://doi.org/10.17485/ijst/2019/v12i18/144583

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Abstract

Objectives: The study aimed to identify the reality of knowledge sharing among employees of Saudi Arabia’s government/ public sector and the most prominent methods (techniques) of sharing their knowledge as well as their preferred methods of knowledge sharing. Methods/Statistical Analysis: The Ministry of Education was selected as a population of study using the case study method. A random sample of (400) individuals distributed to both male and female employees in universities using the questionnaire as a main tool for the study. Findings: The main results of the study were that the preferred methods among sample individuals to share knowledge are (help colleagues /workmates in case of need, participation in discussions to find solutions, use modern methods of communication with colleagues, education and training, moral encouragement, formation of interest groups, the use of a database to document knowledge and the use of traditional methods to document knowledge). Application/Improvements: The methods used for among sample individuals for knowledge sharing have been as follows (provide help and assistance in case of need, training by expert employees, hands-on training, participation in work discussions, the use of databases and the use of modern means of communication). Keywords: Explicit and Implicit Knowledge, Government/Public Sector Employees, Knowledge Sharing, Knowledge Sharing Methods

Highlights

Knowledge is the most important and fundamental requirement that organizations seek to acquire to achieve a competitive advantage
Questionnaire was used as a main tool for the study and consisted of two axes; the first axis consists of (21) phrases / statements that measure the methods of knowledge sharing used by employees in their work environment
The result of the first questionwhat are the methods of sharing knowledge used by employees of Saudi Arabia’ government / public sectoras shows in table 1: It is clear from the above table that the elements of knowledge sharing methods axis used among employees of Saudi Arabia’s public sector were as follows in descending order according to the average opinion of the study sample and comparing the results in the table of approval limits: The first of these methods (Employees in our organization have to help each other if they need one another)

Summary

Introduction

Knowledge is the most important and fundamental requirement that organizations seek to acquire to achieve a competitive advantage. Many organizations are keen to activate the concepts and contents of knowledge management as an organizational management concept that achieves this objective. The aim of which is to share knowledge in the most efficient manner in order to maximize the value of the organization[1]. To discover, develop, use, receive and absorb knowledge from within or outside the organization through an appropriate management process to meet current and future needs. It has been defined by Aktayas as the process of attracting, storing, sharing and using knowledge[2]

Objectives

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Results