The Reality of Crisis Management in the General Presidency for the Affairs of the Grand Mosque and the Prophet’s Mosque in Light of the Corona Covid 19 Pandemic (An Evaluation Study of the Reality of the Services Provided)

Abstract

The study aimed to identify the reality of crisis management in the General Presidency for the affairs of the Grand Mosque and the Prophet’s Mosque, its management in light of the Corona pandemic (Covid-19) and its challenges. To achieve this goal, the descriptive analytical approach is used, and the questionnaire used as a tool to obtain the primary data. It was directed to a random sample of workers in the General Presidency for the Affairs of the Two Holy Mosques, where the researcher was able to obtain responses from (152) individuals. The study was concluded with several findings. The most prominent findings are that: the General Presidency for the Affairs of the Grand Mosque and the Prophet’s Mosque made great efforts to confront the Corona crisis through continuous and direct follow-up to the developments of the crisis, the results also showed that the General Presidency for the Affairs of the Grand Mosque and the Prophet's Mosque played many positive roles with an effective impact to remedy the crisis, the presidency has also implemented the social distance system between worshipers in order to preserve the safety of worshipers and pilgrims, and the constant emphasis on wearing masks and sterilization on an ongoing basis. The results also revealed that there are major challenges, most of that are related to visitors to the Two Holy Mosques, whether they are pilgrims, or other worshippers, and the most prominent of these challenges are the pilgrims' lack of commitment to health requirements, neglect of awareness, poor health control and neglect of hygiene in places of residence, which increases the chances of the spread of infection among visitors, and non-compliance with health requirements. The study recommended the importance of intensifying awareness-raising efforts among visitors, and pilgrims about the need to adhere to all health directives and apply precautions to prevent the spread of infection, the study also recommended activating the role of members of the local community in both Makah and Al-Madinah in spreading health awareness among the gatherings of pilgrims, Umrah performers and visitors, whether inside or outside the Two Holy Mosques, particularly in the places of residence, in order to achieve the desired goal of achieving health safety for all.