Abstract
The object of this article is related to QWL (Quality of Life at Work) from the point of view of workers in a transport and tourism company in the interior of Rio de Janeiro. It had as problematic the factors that impact the Quality of Life linked to the work environment, workload, remuneration and benefits policies, as well as those related to the individual's family life and professional performance, among others. The general objective of the research was to understand which factors impact QWL and differentiate the positive and negative factors that impact this quality of life, in addition to contributing to improving QWL in the organization studied. A qualitative and exploratory research was carried out, through interviews with questions composed by the employee's profile and also open questions about QWL. It was concluded that the company needs to better identify the factors that contribute to the achievement and development of employees, and mainly, implement the suggestions for improvement indicated in the survey in order to achieve greater employee satisfaction with work and with their quality of life.
Highlights
Organizations have gone through transformations due to the demands of consumer markets and the competitiveness among companies
The research problem of this study seeks to answer the following question: What factors impact the Quality of Work Life related to the work environment, workload, compensation and benefits policies regarding the individual's family life
This paper aims to understand which factors impact the Quality of Life at Work (QWL) from the point of view of workers in a transport company, differentiating the positive and negative factors that impact the quality of life at work; analyzing the results of the field research and contributing to the improvement of the impacts on the quality of life at work
Summary
Organizations have gone through transformations due to the demands of consumer markets and the competitiveness among companies. This scenario changed the dynamics of the business environment, in which the effort to survive demands greater productivity and more quality to meet market demands. According to Timossi et al (2010), the quality of life at work (QWL) emerges as an organizational strategy to help and contribute to organizations adapting to the dynamic environment in which they operate. Managers must be concerned with the worker's well-being and observe the needs for improvement in the work environment, aiming to combine productivity with employee satisfaction Oliveira et al (2018). The research problem of this study seeks to answer the following question: What factors impact the Quality of Work Life related to the work environment, workload, compensation and benefits policies regarding the individual's family life
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