Abstract
Problem statement: Teleconsultation services had been introduced in Malaysia for almost 10 years yet it has not been optimally adopted even th ough it was found that teleconsultation in Malaysia is cost saving, efficient in allocating resources, enh ances diagnostic options and better health outcomes . At present, the underutilized service is due to its fa ilure to satisfy the user's demands on various aspe cts. Since Teleconsultation in BSE is at proposal stage, there is strong need for user's involvement in suggesting its contents to harvest end-user accepta nce. This study describes the development process of the Web-based Breast Self-Examination (BSE) Teleconsultation System, emphasizing the role of public users in identifying the contents of the system and its functionality using our proposed Modified UCC (MUCC) approach. To help understanding the process we first presents the key concepts related to original User-Created Content (UCC) approach; next we describes in details the data gathering process which applied qualitative method; we then describes the web-based application for BSE Teleconsultation, as well as, the development process illustrating th e transition from the MUCC to the system development; and finally we discusses the importance of the user 's input in the system development from our experience. Approach: A semi-structured one-to-one interviews with 15 public users was carried out in October 2008 in one of the public university in Mal aysia to capture the content of the system based on our proposed MUCC approach. Results: By using our MUCC approach, the content of the proposed system has been identified and the BSE Teleconsultation system has been successfully developed. Conclusion/Recommendations: MUCC approach proposed and used in this study has provides insights on user's role in e-health system development.
Highlights
The user’s role in system development has found to be a significant factor that improves the success of any information system implementation (Schaper and Pervan, 2007)
Teleconsultation services had been introduced in Malaysia for almost 10 years yet it has not been optimally adopted even though it was found that teleconsultation in Malaysia is cost saving, efficient in allocating resources, enhances diagnostic options and better health outcomes (Maarop et al, 2009)
This study described the user’s role within the development process of a Web-based Breast Self-Examination (BSE) Teleconsultation System for disseminating breast cancer related information and BSE techniques using the Modified User-Created Content (UCC) approach
Summary
The user’s role in system development has found to be a significant factor that improves the success of any information system implementation (Schaper and Pervan, 2007). The question arises on how UCC can be applied for e-Health website since this approach has been widely implemented in its application to Social Networking Sites (SNS) (Chin, 2006). One of the major issues is how to increase the acceptance and adoption of such system so that it will be utilized in the future after it is introduce to the public. User-Created Content (UCC) Approach: Incorporating user in design process has applied in Social Networking Sites (SNS) and corporate intranet website (Chin, 2006). UCC has found to be the important factor contributes to the acceptance of some of the most relevant and fastest applications available on the web (Ryu et al, 2009).
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