The public sector and co-creation in turbulent times: A systematic literature review on robust governance in the COVID-19 emergency.

Abstract

The capacity of public sector of co‐creating with other stakeholders is challenged by the increasing presence of disruptive turbulent events, such as the COVID‐19. At this regard, robustness has been identified as a suitable response to deal with this kind of events. Through a systematic literature review, we analyzed how public sector organizations have co‐created with other actors during the COVID‐19 and what have been the contribution of robust governance strategies. Our findings point firstly to the empirical validity of the robustness concept, providing evidence of the extensive use of robust governance strategies into the co‐creation processes. Second, we identified a configurational approach to robustness, with governments co‐creating by simultaneously employing several robust strategies. Thirdly, we observed a more active involvement of societal stakeholders, with emergence of proto‐institutions and potential threats to the political system.