The Psychological Effects of Digital Companies’ Employees during the Phase of COVID-19 Pandemic Extracted from Online Employee Reviews

Zhuo-Ming Ren,Wen-Li Du,Xing-Zhang Wen

doi:10.3390/su14052609

Abstract

The ways people use words online can furnish psychological processes about their beliefs, fears, thinking patterns, and so on. Extracting from online employees’ reviews on the workplace community websites, we can quantify the psychological effects of employees during the phase of the COVID-19 pandemic. We collect the anonymous employees’ reviews of Top 100 digital companies from the Glassdoor website which allows people to evaluate and review the companies they have worked for or are working for. Here, based on the data of numerical evaluations and textual reviews, we firstly use Z-score to investigate the psychological effects of employees in digital companies during the phase of COVID-19 pandemic. Next, we use a text analysis application called Linguistic Inquiry and Word Count (LIWC), which provides an efficient and effective method for studying the various emotional, cognitive, and structural components existing in individuals’ verbal and written speech samples, to mine these reviews to obtain changes in personal pronouns and 10 dimensions of psychological processes. Finally, we use Z-score to count on all aspects of drives and personal concerns in psychological processes.

Highlights

Academic Editors: Tomasz Rokicki, During COVID-19, countries around the world are under lockdown and millions of people cannot leave their homes
The vulnerable groups range from health care workers, women, younger people, the self-employed, to the people with psychological processes who were plagued by the pandemic [6]
We focus on psychological effects of employees in companies during the phase of the COVID-19 pandemic, we need to collect the reviews of the company by employees before and after the epidemic, so that it is easy to draw out what changes have occurred in employees

Summary

Introduction

Academic Editors: Tomasz Rokicki, During COVID-19, countries around the world are under lockdown and millions of people cannot leave their homes. People are substantially suffering from many symptoms of psychological stress, such as greater levels of anxiety, depression, and distress [1,2,3,4,5]. The vulnerable groups range from health care workers, women, younger people, the self-employed, to the people with psychological processes who were plagued by the pandemic [6]. Researchers have been searching for solutions to the physical and psychological needs of health care workers [9,10]. It is crucial to make arrangements in working conditions in a way to increase job satisfaction, reduce burnout among health care workers, and provide necessary psychological support [11]. The mental issues and psychological resilience of healthcare professionals who have the closest contact with the patients [13]

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