Abstract
The facts and myths of changes in technology and authority structure in public organizations are investigated using data from a case study of structural reorganization and the mechanization and automation of mail processing in the United States Postal Service. External political pressure and internal labor-management conflict combined to cause changes that were legitimated by an institutional logic of scientific management and technical progress. Improvements in productivity and overall mail service have been limited by political and institutional considerations that continue to govern the operation of the Postal Service.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
