The potential adverse patient effects of ambulance ramping, a relatively new problem at the interface between prehospital and ED care

Abstract

Ambulance 'ramping,' when a transported patient has a prolonged wait within the vehicle on arrival at a hospital because there are no vacant care areas or beds available in the hospital's emergency department (ED), is a problem of increasing importance in Australia. The impact of delayed off-loading and therefore delayed ED care for patients stuck in ramped ambulance queues, as well as the interaction between the urgency of the clinical condition, position in the queue, and patient outcomes, warrants further study. Delay in off-load time has greater clinical consequences for the sicker patients stuck at the end of ambulance queues on arrival to the hospital than for less ill patients located in ambulances ahead of them. Difficulty off-loading patients who need urgent resuscitation results in delayed ED care and worse patient outcomes, especially so in time-critical conditions. Moreover, it is not possible to use ambulance crews and vehicles for other jobs whilst they are waiting to off-load a patient. Patients in an ambulance queue, awaiting off-loading on arrival at the hospital, are not currently subjected to a formalized, well-conducted triage process. Even if ramped ambulance triage were performed, and a sick patient upgraded for more urgent off-loading, repositioning ambulances further ahead in the queue or transferring patients on stretchers from a back-of-queue ambulance to the ED through the confines of a crowded ambulance approach bay poses substantial occupational hazards.