Abstract
This research was aimed at finding out the implementation of the ISO9001:2008 of the State Vocational Senior High School 1 in Sumenep, Madura, East Java Indonesia in three different sites for three different departments. This research employed the qualitative approach using the multisites design. Data were collected using interview, documentation, and observation. The research found out that the implementation of the ISO9001:2008 in three different sites of the Vocational Senior Hogh School 1 in Sumenep, Madura, East Java was expereinced through integrative processes and steps to produce qualified outputs covering the planning and implementation of the site visit quality policy, the formulation of the policy of the quality, and the evaluation as well as monitoring of the implementation of the policy of the quality. The scope of the ISO standardization included 8 (eight) major business processes which included the so-called WMM, Vice of curriculum, Vice head master of students affair, Vice headmaster of school, Public Realtion and the so-called HKI/HUBINinfrastructure, Administration, Library. The results revelaed that the compliance reached in a range of 88% to 100%.
Highlights
The implementation of ISO 9001:2008 on the education world was a conscious effort to empower the school through the aspects of the quality of services and education quality and graduate as well as customer satisfaction
By the implementation of ISO 9001:2008, it is expected (1) warranties of the organization to implement a quality management system and the output of school graduates that are produced in accordance with the desires and expectations of the community; (2) every work unit in the school had the clarity of tasks and responsibilities
The importance of SMM ISO 9001:2008 in education institutions namely ISO as quality standard throughout the world that was built by several countries and the level of trust in this standard is high so that it gained international recognition of the guarantee quality system, it function to control the implementation of the procedures that have been made in addition to the evaluation done by the 3rd party namely outside parties so that they could improve the credibility with the ISO, gain confidence that the work that was done in accordance with the specified procedures,organizational structure, the responsibility of the authority and responsibility of the work was clearer so that it could increase the trustof customers
Summary
The implementation of ISO 9001:2008 on the education world was a conscious effort to empower the school through the aspects of the quality of services and education quality and graduate as well as customer satisfaction. By the implementation of ISO 9001:2008, it is expected (1) warranties of the organization to implement a quality management system and the output of school graduates that are produced in accordance with the desires and expectations of the community; (2) every work unit in the school had the clarity of tasks and responsibilities. According to Titmuss, policy was always oriented toward the problem (problem oriented) and is oriented to the act (action oriented)
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