Abstract
The purpose of this reserach is to discuss the performance of foreign banking in Indonesia, including the performance of onshore and offshore banking activities, and local security devices. Although the offshore business of foreign banks has been relatively more active over the years than the onshore business, there has been a recent sharp increase in onshore business, and some indication of a more sympathetic attitude to onshore foreign banking by the regulatory authorities. This suggests that it is an appropriate time for surveying the foreign bank performance of Indonesia. Indonesia's banks still achieve the highest margins among their regional peers, maintaining their allure for investors, despite the headwinds and occasional crises they have faced in recent and perhaps upcoming years. Indonesia, the largest economy in Southeast Asia is more attractive compared to its neighbors. This study aims to determine the factors that affect the performance of employees working at foreign banks in Indonesia, this study was conducted in 2017, The research question lies in whether each of those factors has a simultaneous and partial effect on the employees performance or otherwise. Using the quantitative method, the population of this study was 550 respondents employees of foreign banks at the level of staff until the director with N = 1565. The results in this study are servant leadership employee engagement and organizational citizenship behavior greatly affect job performance.
Highlights
Infrastructure development in indonesia currently requires a lot of cost, the role of foreign banks is expected to contribute to the development of Indonesia at this time, especially to improve the economic growth of Indonesia
Setting this research refers to research conducted by laub (2012) in his research on Assessing the servant organization development of the servant organizational leadership assessment (SOLA) instrument ", the level of intervention is correlative with the unit of analysis is the individual, the hotel employees in the organization Who has leader and character of servant leader organization
Based on the table – 3 above, the strongest job performance indicator is indicated by the task orientation dimension
Summary
Infrastructure development in indonesia currently requires a lot of cost, the role of foreign banks is expected to contribute to the development of Indonesia at this time, especially to improve the economic growth of Indonesia. Good service in a banking will provide satisfaction to the customer itself, as well as the quality of products offered by the bank to its customers who provide many benefits in every transaction activity. A banking must pay attention to the problem of customer satisfaction. Because in creating customer satisfaction against a company is not easy. Quality of service and quality of this product is reflected from the customer satisfaction to re-use banking services. Customer satisfaction in using services or products offered can be used as input for the management to improve and improve the quality of service as well as the quality of products provided
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