Abstract
The International Journal of Integrated Care (IJIC) is an online, open-access, peer-reviewed scientific journal that publishes original articles in the field of integrated care on a continuous basis.IJIC has an Impact Factor of 5.120 (2020 JCR, received in June 2021)
Highlights
Object: The subject of our research concerns the measurement of the performance in Primary Health Care Establishments (PHCE)
The data collection was made through a questionnaire for the staff who exercises in the ESSP
The second part concerns the processes dedicated to the Process Management, the Monitoring and the Analysis
Summary
Object: The subject of our research concerns the measurement of the performance in Primary Health Care Establishments (PHCE). How to evaluate the impact of qualitative approaches on the perception of the actors of the PHCE and the level of performance in these establishments. Method: The data collection was made through a questionnaire for the staff who exercises in the ESSP. This questionnaire contains three parts adapted according to the model of Donabedian (Structure, processes and results), understanding seven domains. The first part concerns the Structure dedicated to the Quality Planning, the Leadership and the Human Resources Management. The third part handles the Results of the quality and the user’s satisfaction. The questionnaire was sent to the concerned in an individual way either directly, or through emails, assuring the guarantors
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