The Perception of Housing Manager of Apartment Housing Management Works

Abstract

This study suggested implications for help apartment managers to preparing work conditions that can help concentrate on important tasks and resolving difficulties in performing tasks. The results are as follows. First, the satisfaction was high for the legally guaranteed items, such as working and rest hours, but low for work conditions (e.g., employment stability, salary level) and physical work environment. Second, by management task area, maintenance and safety management areas that must comply with legal regulations were perceived as the most important, whereas the area of community activation and support for residents that depend upon housing managers’ voluntary will were viewed as less significant. However, the younger the housing managers were, the more important the tasks were perceived as. Third, the tasks that housing managers perceived as important were safety management, facility maintenance and repair, and accounting in that order; but the tasks that require a lot of time were facility maintenance and repair and complaint handling. As such, there was difference in the list between the two types of task. Fourth, the tasks that were felt as the most difficult were complaint handling from residents, and coordination and implementation of long-term repair plans. The latter task was perceived as difficult even by housing managers with lots of work experience.