The Perception and Satisfaction of the Academic Staff Members towards Quality of the Library Services: Perspectives from Academic Libraries in Sri Lanka

Abstract

The main objective of this research was identified to measure the service quality and satisfaction based on six main dimensions such as the physical facilities, library collection, library services, library services marketing, responsiveness of the library staff and the library web services. In order to achieve above-mentioned objective and other sub objectives, a questionnaire was designed and used to collect data for this study. The key data for this study were obtained from academic library users. For collecting data from the identified population, random sampling was applied during the survey. Mean, median and mode were employed to test and analysis the data. Special characteristics were identified during process of survey for service quality. It has decreased the standard of significant services necessarily available in libraries. In this analysis, all those necessary services that are vital for obtaining day-to-day fresh information and have been deteriorated in university libraries were found out. It was also indentified that the mean, median and mode scores of services and facilities.