Abstract

The theory of the “personal vote” assumes that constituent service, or the process by which members of Congress help their constituents navigate the federal bureaucracy, is a component of representation that transcends partisanship. However, recent research suggests that affective polarization and negative partisanship may discourage constituents from reaching out to ask for help from cross-partisan legislators. Using a conjoint experiment, I show that shared partisanship has a strong effect on constituents’ decisions about which of their legislators to contact for assistance. However, positive in-party affect is unrelated to these preferences, suggesting that negative partisanship is responsible for this result. Gender and seniority also matter for constituents’ preferences even when accounting for shared partisanship. The results suggest that legislators’ ability to build a “personal vote” by performing constituent service may be weakened in an era of strong partisanship.

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