The opportunities and challenges of digitalization for SME's

Abstract

Small and Medium-sized Enterprises (SME's) are prevalent in the South African Industry and have been globally recognized for their contributions to economic development, job creation, poverty alleviation, and innovation. Although SME's are aware and can benefit significantly from digital systems, the time, skills, and finances required to develop SME-specific systems are prohibitive. This is because the ability to define sensor to enterprise systems demands for SME's is dependent on specific needs. The current solutions that are offered to SME's are stand-alone and not integrated. This research provides insights into the engagement and development of a demand-driven SME ecosystem. The research provides insights into the digital system priorities of some 200 South African SME's. Based on the analysis of the survey conducted, the researchers designed and developed the initial four systems for SME's out of the 10 identified. This paper covers the data gathering, design, and delivery phase of the 4 functions.