The nexus between organisational commitment and organisational citizenship behaviours in the Nigerian banking sector

Abstract

Organisational commitment and organisational citizenship behaviour are some workplace orientations at the core of organisational efficiency, competitiveness, survival, growth and success. This paper examines the relationship between organisational commitment and organisational citizenship behaviour among bank employees. Explicitly, the research explores the influence of organisational commitment on organisational citizenship behaviour-organisation (OCB-O) and organisational citizenship behaviour-individual (OCB-I). Data were collected from 150 professional staff from 14 branches of the United Bank for Africa (UBA) Plc in Benin City. The study found that organisational commitment has a significant positive effect on organisational citizenship behaviour-organisation (OCB-O). The study concludes that the positive influence of organisational commitment on OCB-O is evident in the banking industry in Nigeria and therefore recommends that managers should focus on creating and sustaining a good organisational commitment climate for workers to strengthen and preserve their organisation's citizenship towards the organisation.