Abstract
The paper introduces a new analytic queuing model, the N-burst/G/1 model with heavy-tailed service-time distribution, which captures many of the issues that affect Web servers as observed by empirical studies. An asymptotic calculation of the model's waiting-time distribution is presented; this relies on calculating the waiting-time distribution in the M/G/1 model with heavy-tailed service-time distribution. Finally, using real data and simulation, we verify the model's assumptions and demonstrate its accuracy.
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