The Nature and Antecedents of Organizational Citizenship Behavior in Pages Holdings, Inc.

Abstract

Generally, various acts of citizenship exhibited by workers influence thesuccess of an organization. The study assessed the extent of manifestation of thevarious dimensions of the organizational citizenship behaviour and its antecedentsin Pages Holdings, Inc. (PHI) for crafting an intervention scheme. This studywas done because majority of the employees in PHI exhibit complacency inaccomplishing their tasks. This study utilized the descriptive survey method.Researcher-made questionnaire was used for data gathering. Statistical treatmentsused for data analysis were percentages, weighted mean and Fisher’s T-test ofdifference. The respondents were the regular management staff and the rankand-fileemployeesof the companies under PHI.Considering the findings, thestudyconcludes that organizational citizenshipbehaviour is necessaryfor thesustainabilityand the good functioning of PHI.The presenceof employeeswhowillinglydo thingsthat beyondtheir respectivejobdescriptionsindicatesthatthePHIworkersaremotivatedto performwellbyexertingeffortsaboveandbeyondthe formal workrequirements. Inspite of these positiveresults,the PHImanagementneeds to revisitcertainaspects of its operating policies and mandatetosustain the willingness of their workersto engage in OCB.Keywords: Social Science, organizational citizenship behavior, altruism, descriptivedesign, Philippines