The Modern Digital Operating Model

Abstract

Reports on the concept of the digital operating model (DOM). A DOM describes the organization of people and processes around digital technologies for the purposes of achieving strategic objectives. What should go into a checklist for a modern DOM? What organizational attributes—at a high level—would you investigate to understand whether the organization possessed a DOM at the frontier? There are many reasons to want a good checklist. Principally, it defines an ideal benchmark without losing too much detail. That stresses aspirations and abstracts away from failures at implementation.