The Moderated-Mediation Effect of Job Engagement and Psychological Capital Focus in the Relationship between Hotel Employees’ Family Incivility on and Workplace Well-being

Abstract

Based on the conservation of resources theory, this paper analyzes the impact of family incivility on hotel employees’ workplace well-being through the work-family resource model and discusses the mediating role of job engagement and the moderating role of psychological capital. Through collecting 382 valid questionnaires, the results show that: family incivility is significantly negatively correlated with employees’ workplace well-being. Job engagement plays a partial mediating role in the influence of family incivility on employees’ workplace well-being. Psychological capital plays a moderating role in the negative effect of family incivility on job engagement. Psychological capital moderates the indirect effect of family incivility on their workplace well-being through job engagement. In other words, when the psychological capital level of hotel employees is high, the negative impact of family incivility on workplace well-being through job engagement will be weakened. The conclusion of this study can not only expand the relevant literature on the work-family resource model of hotel human resource management in theory, and also provide a useful reference for the hotel to improve the service quality of staff in practice.