Abstract
Performance appraisals, which have become an important development trend of corporate management in the 21st century, have received the general concern of many managers. But many problems still exist in the performance appraisal of hotels, which makes it impossible for performance appraisals to be normally carried out. In this paper, a performance appraisal model is built based on balanced scorecards. A discovery is made of the intrinsic links of such aspects as human resources, organizational processes, customer relationships, learning, and growth. Empirical research is conducted on hotel performance indicator systems by adopting analytic hierarchy process (AHP), which is of great significance to the construction of hotel performance appraisal systems.
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