The Mobile Web: Amplifying, but Not Creating, Changemakers

Abstract

the technology that will transform the lives of the world’s poor. Describing Internet connectivity as “the foundation of the knowledge economy” and a human right, Mark Zuckerberg, founder of Facebook, launched a philanthropic initiative, Internet.org, to provide free access to Facebook and other select Internet sites. Google is experimenting similarly with balloons and broadcast frequencies—such as “white space” from the unused television spectrum—to drive access, and it also has launched Google Zero in partnership with mobile network operators to provide free access to select Google services. The Wikipedia Foundation also has joined the movement, partnering with 29 operators in 34 countries to provide mobile users access to Wikipedia Zero, with the goal of building “a world in which every single human on the planet has equal access to the sum of all knowledge.” Development organizations also have embraced technology’s potential to reduce poverty; the World Bank argues that smartphones with data connectivity “not only empower individuals but have important cascade effects stimulating growth, entrepreneurship, and productivity throughout the economy as a whole.” Both private-sector and development organizations thus share a common belief that access is the key to unlocking technology’s full potential to contribute to economic growth. However, because technology tends to amplify existing patterns and intent, focusing solely on access is likely to entrench existing inequalities further. To counter any amplification of the culture of poverty and oppression, people in the developing world will need to have the capacity to produce digital content that can enhance local knowledge and strengthen champions of change. This essay first outlines the economic argument that dominates the case for using the mobile phone in development, and then shows that technological con-