The methodical principles of organization of system of criteria of evaluation of quality and safety of medical activities under palliative medical care support

Abstract

The evolution of the quality management system is one of strategic directions in health care. At present, however, the quality and safety management system of medical practice in providing palliative health care is not completely developed. The proposed methodological approaches to development of the benchmark system specify its application both to particular groups (quality of medical care and its organization; quality of its structure, process and results; hierarchical structure of benchmark system formation) and to such particular specifics of rendering palliative medical care as non-medical activities, assistance to relatives of patient. The study identified that one of the important criteria needed to be included into monitoring is the estimation of public awareness of possibilities of palliative medical care.