The Medical Sociological Monitoring as a Strategic Element of Management of Medical Care Quality

Abstract

The sociological survey of physicians and patients was carried out in the state and private sector of medical care services with the purpose of comparison of various defects of paper work and quality of provided medical services. The material of study consisted of the results of survey in state and private medical institutions of Moscow. The quality of medical paper work, satisfaction of patients with received discharge epicrisis, quality of paper work for expertise of medical commission, rate of detection of defects and breaches in medical paper work were evaluated. The study object included patients aged 18-94 years received hospital care in 2016-2017 and provided voluntary informed consent to participation in survey. The study results demonstrated that in state and private medical institutions patients in overall were satisfied both with quality of proposed services and informativeness of discharge epicrisis at discharge from hospital. A number of established defects in execution of discharge epicrisis negatively affect overall perception of applied treatment and force to apply additional efforts to visit medical institution iteratively with the purpose of elimination of defects of lexical character and lacking in documentation the results of implemented clinical instrumental analyses and consultations of adjacent specialists.