Abstract
Aim: Nowadays, cancer is one of the most important health problems due to its high mortality and morbidity as well as its cost, duration, and side effects. In some countries, the treatment and management of cancer-diagnosed patients are performed in a center. The aim of this study is to determine the centers preferred for treatment of patients with head and neck cancer and to investigate the factors responsible for that preference. Method: The database was scanned, and the patients diagnosed with head and neck cancer were determined. A telephone questionnaire was performed with each participant. Results: There was a statistically significant difference between the center of diagnosis and the center of treatment (p <0.001). A statistically significant difference was found between the center of treatment and treatment methods (p <0.001). Conclusions: Factors influencing patients' hospital choice and their experience in the service utilization process include the environment where the service is provided, availability of modern machinery and equipment, and other physical conditions. Administering treatment within the city of residence will benefit patients in terms of psychological secondary gains.
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