Abstract
Health care sector in developing countries is striving for sustainable performance, where total quality management and national culture has considered as a key strategy for the hospitals to become more effective. Although, to understand the diverse perceptions of health care sector performance, this study aims to examine the impact of information technology infrastructure (ITI), human resource management practices (HRM) on the health care sector performance in Pakistan with the mediating effect of total quality management and the moderating role of national culture. However, this research used SmartPLS (SEM) 3.0 for the analysis of survey data (n = 249) collected from doctors working in public hospitals of Pakistan. Empirical results found that from six direct hypothesis,five have a direct strong relationship with total quality management (TQM) and organization performance (OP). Where, total quality management mediates the relationship between HRM and organization performance except ITI. Finally, national culture moderated the relationship between TQM and organization performance.
Highlights
Humans make mistakes because they are forced, by their psyche, to consider many options while making decisions
Microsoft Excel is used for data cleansing and removal of outliers and SPSS is used for demographics Javed et al (2014)
Descriptive statistics are shown in table 01 below. 21.2% (n=88) of our respondents lie within the range of 18 to years, 28.8% (n=120) are within the range of to years, 38.5% (n=160) are in to 45 years of age and 11.5% (n=48) are above 45 years of age. 59.6% (n=248) male and 40.4% (n=168) are female respondents
Summary
Humans make mistakes because they are forced, by their psyche, to consider many options while making decisions. Choosing an option can lead to benefit or loss, satisfaction or regret, whether that option is considered perfect at the time or not. Sometimes people make financial decisions such as spending in profit making stocks or spending money very consciously where it’s needed but sometimes those decisions lead to loss. But not all the time, bad financial decisions whether in saving or investing. Due to online available contents, a smartphone which has the ability to restrict someone from financial mistakes, the risk of impulsive decision-making behavior can be controlled (Farooq, 2018; Kumar, 2018; Meyer, 2018; Varadarajan, 2018). Marshmallow Theory suggests that better selfcontrol leads to better well-being and bright future (Angeles and Uni, 1972)
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