The mediating role of strategic intelligence in the relationship between organizational agility and organizational excellence in Jordanian telecommunications companies

Abstract

Jordanian telecommunications companies deal with many turbulent conditions characterized by a high degree of complexity, intense competition, and changes in customer needs. Therefore, they had to pay attention to achieving organizational excellence and making changes that could enhance their capabilities.This study aims to reveal the role of organizational agility for Jordanian telecommunications companies in enhancing their organizational excellence by determining the impact of organizational agility. The paper chose some dimensions (organizational sensitivity, collective commitment, and resource development) to analyze how to achieve organizational excellence by applying the mediating role of strategic intelligence to the relationship between independent and dependent variables.The study used the descriptive analytical approach. Three hundred questionnaires were distributed to collect data; two hundred and seventy-seven were retrieved and deemed valid. SPSS and AMOS 23 were used for data analysis and hypotheses testing. According to managers in Jordanian telecommunications companies, the results showed a positive and significant correlation between organizational agility and organizational excellence. The path coefficient is 0.63, which is significant at the level of 0.01, and R2 = 0.41, which means that 41% of the variance of competitive advantage can be explained by the variance in organizational agility. In addition, it was concluded that there is a significant, direct effect between strategic intelligence and organizational excellence and an indirect effect of strategic intelligence on the relationship between organizational agility and organizational excellence.