The Mediating Role of Perceived Organizational Support in the Impact of Work Engagement on Job Performance

Abstract

In the 21st century, many scientific discoveries and treatments that science offers to humanity in the health sector, as well as many negative developments that it has created on the sector and employees cannot be ignored. Along with the Covid-19 pandemic, the heavy workload in the health sector and the risks in the working environment have created an important source of stress for the employees. This has affected employees’ work engagement and job performance. Employees need more organizational support in their workplaces in order to increase service quality and ensure organizational success. In the study, the mediating role of perceived organizational support in the relationship between work engagement and job performance of healthcare professionals working under heavy workload and stress was investigated. In accordance with the research purpose, a questionnaire was applied to the hospital staff in Istanbul (n = 402). The obtained data were analyzed using SPSS 23 and AMOS 18 package programs. The results of the analysis show that perceived organizational support has a mediating role in the relationship between work engagement and job performance. The research findings are of a quality that will attract the attention of managers in the health sector. In addition, the findings obtained as a result of the research are a source for further studies on the health sector.