The mediating effect of technology innovation on intellectual capital performance: Evidence from Indonesian SMEs

Abstract

The purpose of this study is to empirically examine the role of technology innovation on the influence of intellectual capital on SMEs performance. Resources based view and stakeholder theory underlies this research. Primary data was collected using a survey method from 399 culinary business SMEs managers spread throughout Bali. The number of samples is determined using the Slovin formula. In this study, the partial least squares structural equation model (PLS-SEM) was applied to be tested for validity and reliability. The results of the study show that human capital, structural capital and customer capital have a significant positive effect on technology innovation. Human capital has no effect on SMEs’ performance, but structural capital and customer capital have no significant effect on SMEs performance. Technology innovation has a significant effect on SMEs’ performance. Furthermore, technology innovation can mediate the influence of human capital, structural capital and customer capital on SMEs performance.