The Mediating Effect of Perceived Ease of Use on the Relationship Between Communication Overload and Job Performance

Abstract

While developments in information and communication technology have made access to information easier and faster, they can also bring about unique challenges. Communication overload is one of these challenges. The aim of this research is to examine the interaction between communication overload and job performance from the perspective of employees and to investigate the mediating effect of perceived ease of use related to information and communication technology in this relationship. The research was conducted by collecting data through survey among Karabük University employees in 2023. Data obtained from 408 employees of Karabük University were analyzed using SPSS 26 software package. The relationships between variables were examined using Pearson Correlation test, and the mediating effect was analyzed through multiple regression analyses. The research results revealed a weak negative relationship between communication overload and job performance as well as a strong positive relationship between perceived ease of use and job performance. The results of the multiple regression analysis indicate that perceived ease of use plays a mediating role in the relationship between communication overload and job performance.