Abstract
Upon request from Jamaica’s Civil Society, the Matrimonial Division of the Supreme Court of Jamaica was highlighted as an area that needed interventions to improve its business processes cycle. This is the highest Divorce Court on the island and the numbers of application were drastically increasing resulting in a noticeable backlog. This prompted the need for a business process workflow study; focusing on the business process cycle to identify problem areas, document work flow process, identify required statistics for international partnerships, track approximate case completion rates and make recommendations for improved output. It was found that based on available resources the process was adequate considering the limited resources available. In-addition, there was a lack of available data to assist with the future developments plans of the division; and a pilot project was needed to clear up the back log.
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