The Long-cycle Elderly Care Service Model for Young People: A Case Study of Financial Elderly Care Services Based on Virtual Digital Human Technology

Abstract

There is a lack of financial elderly care services for young people in China. Such services in traditional ways are unlikely to meet their future needs because of the decreasing workforce. Therefore, the current study aims to establish long-cycle financial elderly care services for young people through virtual digital human technology. Five young people are first interviewed about financial elderly care services; then, a survey is conducted for another sixty young people; after that, needs for financial elderly care services are extracted from the interview and the survey. Based on such needs, this study proposes a financial elderly service model built on design strategies including effective service touchpoints, clear communication, personalized service design, and immersive interaction, which is displayed on an App called REME. This model can be a reference for designing long-cycle elderly care systems.