Abstract

In the context of technological and social changes, business faces the challenges of a more complex operating environment. New business models are required that take into account an unprecedentedly wide range of emerging factors. Among such approaches, an integral model stands out, which allows one to adapt to a new level of development of society and master a new context. The approaches to the development of an integral model are still in the process of formation, since a deeper study of the modern network society, its values, guidelines, and preferences is required. Taking into account such complexity requires non-linear approaches and thinking in terms of complex, dynamic systems. From this point of view, when interacting with the increasingly complex environment, it is advisable for companies to view themselves as an element of a large-scale system of horizontal, social ties, in which the idea of ​​social responsibility acquires new meanings. It is especially difficult to implement integral approaches within the framework of traditional thinking due to the variety and multi-layered factors that change the context of companies' activities. The transformation of corporate governance and approaches to social responsibility is a non-linear process driven by a chain of events related to changes in consumer behavior and other aspects. Such exponential changes are characterized by profound and cumulative consequences, radically changing the spheres of activity, social relations, and institutions. This article demonstrates the case of a company that, despite the difficulties, managed to implement a similar approach and maintain a dynamic pace of development.

Highlights

  • It is especially difficult to implement integral approaches within the framework of traditional thinking due to the variety and multi-layered factors that change the context of companies’ activities

  • Today these areas converge in corporate social responsibility (CSR) and sustainable business model studies

  • Other new concepts have emerged in addition to CSR, such as stakeholders and “corporate citizenship”, along with the “corporate governance 2.0” concept [van der Elst, Vermeulen 2011; Visser, 2011; Subramanian, 2015] which takes into account all technological advances and radical shifts in public mentality, including those reflected in the “sustainable development” model

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Summary

The Transformation of Public Mentality

The integrated business model concept emerged due to the natural evolution of the relationship between business and society. In 2008, the term “state” was used 379 times per million words, “social” 336 times, “community” 172, and “international” 112 times They are closely associated with the main development trends including changing attitudes toward the state, attention to social issues, internationalization of economic activities, and the increased role and activity of local communities including civic associations, self-government bodies, and so on. Another cross-section of social change is shown in Figure 2: it compares the frequency of using the words “network”, “industrial”, “digital”, and “global”. Ben & Jerry’s simultaneously pursues three goals: production

Increasing sales
Maximizing Social Benefits and Optimizing Profits
Intangible Values and Tangible Assets
Findings
Conclusions
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