Abstract
Referring to career construction theory and job embeddedness theory, the purpose of this investigation is to understand the link between servant leadership, career adaptability, job embeddedness and lateness attitude. In this relation, career adaptability mediates the relationship between servant leadership and job embeddedness and job embeddedness is a mediator between career adaptability and lateness attitude. Data was gathered from 193 employees in four and five- star hotels in North Cyprus. Finding proved that servant leaders can promote the concept of adaptability among the employees. Adaptable employees will be embedded in their organization and theses embedded employees would show lower lateness attitude. Implications, limitations, and future research directions are also discussed.
Highlights
In today's dynamic and competitive market, employees face anxiety, anger, dissatisfaction, and depression (Jensen et al, 2013)
Cross-loaded items have been discarded for further analysis
Key Findings In this study, we proposed and empirically tested a research model of servant leadership style and its consequences via data gathered from front-line hotel employees in North Cyprus
Summary
In today's dynamic and competitive market, employees face anxiety, anger, dissatisfaction, and depression (Jensen et al, 2013). Employees face numerous challenges at work and due to the nature of the job, and they have to handle extra pressures such as long and anti-social work hours, organisational politics, emotional dissonance, and work-family conflict (Karatepe et al, 2014; Safavi & Bouzari, 2019). Leaders, in this sector, are among the important actors to create an ambiance that enable employees to deliver excellent customer service (Wu et al, 2013; Brownell, 2010). More than 20% of Fortune magazine top 100 companies, including Starbucks, Southwest Airlines and Ritz Carlton Hotels have pursued guidance from the Greenleaf Center (http://www.greenleaf.org/) for servant leadership style (Parris & Peachey, 2013), which contributed to the rise in their sale since last few years
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