Abstract
This article discusses the link between operations strategy and strategic human resources management for non-government organisations. Human resources are a great asset for NGO to plan and implement their operations strategies. The article shows how HRM should be proactive and responsive to any changes in the operational environment. Strategic human resource management could lead to organisation’s competitive advantage. It also enables more effective stakeholder interaction and leads to better efficiencies in implementation of operations strategy. Strategic HRM can create multi-skilled staff, who can easily be tuned to implement various activities. IT and HR are intrinsically linked in execution of operations strategy. The example given from Iraq about NGO staff operating in unstable context shows how HRM should be proactive and responsive to meet operations targets.
Highlights
The growing pressure to become efficient, effective and competitive players has led many nongovernment organisations (NGO) to implement a variety of techniques, operate according to a variety of philosophies and utilise a variety of approaches
As a very valuable and most effective part of service organisations, human resources play a key role in the success or failure of delivery of services
Being under service organisation category, non-profit organisations are a clear example of how people management in the operations strategy can lead to gain competitive advantage
Summary
The growing pressure to become efficient, effective and competitive players has led many nongovernment organisations (NGO) to implement a variety of techniques, operate according to a variety of philosophies and utilise a variety of approaches. As a very valuable and most effective part of service organisations (like NGOs), human resources play a key role in the success or failure of delivery of services. Effective human resource management (HRM) helps the organisation’s operations strategy to be implemented effectively and help the organisation to gain competitive advantage. Being under service organisation category, non-profit organisations are a clear example of how people management in the operations strategy can lead to gain competitive advantage. As one of the operations resource, IT is considered an important partner to HRM in implementing the operations strategy. I have discussed non-profit organisation operating in unstable operations environment. I have tried to examine the impact of people management on implementing operations strategy and how human resources are customised to meet operation strategy to gain competitive advantage and sustainability
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