Abstract
In an environment of intense globalization and digitalization, business organizations are increasingly faced with various challenges such as rising costs, strong competition, rapidly evolving technologies, increasingly demanding and whimsical consumers, and, in social terms, changing societal demands. It is within this context that the effectiveness and efficiency of the management of business organizations is actualized. The paper addresses the following fundamental questions regarding the scientific problem at the theoretical level: What is the place of Business Process Management (BPM) in the context of Quality Management (QM)? Should BPM be the axis of QM? There is a lack of interdisciplinary research on the link between Business Process Management and Quality Management, and this study aims to ground this link. Methods of the research are literature review and the critical analysis of the scientific sources on the issue. The findings show that there exists confusion, overlaps among different paradigms of QM and BPM. The BPM paradigm might be considered as an integral part of almost all essential quality management paradigms. BPM is like a horizontal area “crossing” different paradigms of quality management (e.g., TQM, SMS, Lean, Six Sigma). The conclusions drawn are useful for organizations that implement quality management systems. The integration of BPM into quality management systems and tools creates preconditions for the development of an effective and efficient organization.
Highlights
In an environment of intense globalization and digitalization, business organizations are increasingly faced with various challenges such as rising costs, strong competition, rapidly evolving technologies, increasingly demanding and whimsical consumers, and, in social terms, changing societal demands
The scientific problem of this paper focuses on the following fundamental questions at the theoretical level: What role does business process management play in the context of quality management? Should Business Process Management (BPM) be considered as the axis of Quality Management (QM)? Alternatively, is BPM a completely separate discipline which has nothing to do with QM? The subject of the research is the link between BPM and QM
“BPM inherits from the continuous improvement philosophy of Total Quality Management (TQM), embraces the principles and techniques of operations management, Lean and Six Sigma, and combines them with the capabilities offered by modern information technology to optimally align business processes with performance objectives of an organization” (Dumas et al 2018, p. 8)
Summary
In an environment of intense globalization and digitalization, business organizations are increasingly faced with various challenges such as rising costs, strong competition, rapidly evolving technologies, increasingly demanding and whimsical consumers, and, in social terms, changing societal demands. This conceptual topic is relevant for science, as the most recent research on the link between QM and BPM, which is fragmented, may lead to appropriate decisions in terms of evolving quality management concepts, such as the direction of ISO management standards or the need of certifying other QM systems (that are not being certified yet), etc This would allow the scientific substantiation of the relevance and benefits of the link between BPM and QM (perhaps even the convergence of these concepts) to the specifics of the business sector—that is, application of new theories (in this case, QM and BPM theories) to the solution of the phenomenon. International databases were investigated by entering the following keywords: Business Process Management and Quality Management, the link between BPM and QM, the link between BPM and TQM, Six Sigma, Lean
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