The Level of Satisfaction of the Health Services Offered by the Comprehensive Health Care Center

Mohammad Mohammad

doi:10.3844/jssp.2011.516.520

Abstract

Problem statement: Health care in Jordan and planning for health policies especially in sector of comprehensive health centers. Approach: This study aimed to explore the level of satisfaction of those who beneficiaries from services which offered by health care center at Suweileh region, west Amman. The study was implemented on four controlled variables: Transportation means to medical center, distance from home to center, number of visits the center and waiting time at center. A system random sample estimated 25% of services recipients, author analyzed the data used: frequencies, percentages, means, standard deviation, and T test for one sample. Results: The results revealed that 50% of beneficiaries used public transportation buses, average of distance from home to center was between 4_6 kilometers, more than 62% of people included in sample visited the center 2_3 times, 80% of them waited in center not more than half an hour. Conclusion/ Recommendations: The study revealed that an excellent of health care services offered by the center, there was a strong relationship between center and recipients of health services. Specialists in this area of study must conduct more studies on such centers which give decision makers headlines to improve planning towards enhancement and development comprehensive health care centers.

Highlights

Living along to maximize the use at home health care services along with increasing number of Health care had been considered a physicians, hospitals and the spread of cornerstone in communities, for its relationship vaccination and the availability of drugs with level at life, deaths, and population growth especially the antibiotics, the level averages
Improvement of medical services could be services through established comprehensive achieved by the use of Geographical information health centre, especially in systems (GIS) as techniques and functions for crowded areas to save the costs of treatment in health services planning, and focused on private sector hospitals
Choi et al (2010) study suggested that the effective intervention for home health care services should focus on elders’ service in decreasing the number of patients who visit public hospitals in Jordan

Summary

INTRODUCTION

Living along to maximize the use at home health care services along with increasing number of Health care had been considered a physicians, hospitals and the spread of cornerstone in communities, for its relationship vaccination and the availability of drugs with level at life, deaths, and population growth especially the antibiotics , the level averages. Improvement of medical services could be services through established comprehensive achieved by the use of Geographical information health centre (mini-hospitals), especially in systems (GIS) as techniques and functions for crowded areas to save the costs of treatment in health services planning, and focused on private sector hospitals. Choi et al (2010) study suggested that the effective intervention for home health care services should focus on elders’ service in decreasing the number of patients who visit public hospitals in Jordan This trend comes as a reply to the development plans which insist on spreading health care services to all who need them. To achieve such goals, the Jordanian ministry of health has established comprehensive awareness, low income and education and elders medical centers (mini-hospitals). The significance of this study is an services offered by the comprehensive health attempt to examine the strength and weakness of care centre in Sweileh the quality of health care services offered to the public that needed by patients at Suweileh region

RESULTS

MATERIALS AND METHODS

DISCUSSION

Findings

CONCLUSION