The Legal Nature of the Institution of the Financial Ombudsman in the Russian Federation

Abstract

The paper analyzes the legal nature of the Financial Ombudsman. The conclusion is made about its multi-component nature. the paper examines both the components of the legal nature of this institution that are laid down by the normative regulation of the activities of the Financial Ombudsman in the Russian Federation and the historically inherent functions of this institution. In particular, the author dwells on the content of such functions of the Financial Ombudsman as protection of the rights of consumers of financial services, resolution of disputes between financial organizations and consumers of their services, participation in the adjustment of the process of interaction between financial organizations and consumers of their services, as well as information interaction with the Bank of Russia and other government agencies aimed at improving the current legal regulation of protection issues, explains the implementation procedure for the rights of consumers of financial services. The paper claims the necessity of preserving the multi-component legal nature of the institute in the course of its further development.