The learning organization: tracking progress in a developing country

Abstract

Purpose – The purpose of this paper is to survey the various measurement instruments of the learning organization on offer, leading to the adoption of a tool that was considered most suitable for gauging progress towards the learning organization in two sectors of the Lebanese economy, namely banking and information technology (IT).Design/methodology/approach – The paper capitalized on a literature review to identify the various measurement instruments on offer in the context of learning organizations. The Dimensions of the Learning Organization Questionnaire (DLOQ) by Watkins and Marsick was adopted in light of the review to gauge the progress towards learning organizations in two progressive sectors of the Lebanese economy, namely banking and IT. The questionnaire was administered to a sample of six organizations from each sector, respectively, drawing on responses from a total sample of 227 employees and managers to benchmark progress towards the learning organization in a developing country context.Fi...