Abstract
In Brazil, there is a considerable number of deaf people, sign language users, who should have access to equal opportunities. However, sign language is unknown by the most Brazilian population, especially those who work in public institutions, and deny the deaf their rights to equality. Therefore, several professionals, among them, the municipal guards, are not prepared for the diversity. to investigate the knowledge of the Municipal Guards (MG) from Curitiba about the deaf, Brazilian Sign Language (Libras),and their service practices when they need to interact with deaf citizens. It´s a mixed crosscut study; data were collected by the application of a semi-structured questionnaire answered by 50 municipal guards, with questions on their knowledge about the deaf, the sign language and the service practices conducted by their corporation towards deaf people. Data were analyzed quantitatively and qualitatively by means of Bardin's Content Analysis. The results demonstrate that participants have a limited knowledge of deafness and Libras. Most members of the Municipal Guard have a view of deaf people and the Brazilian Sign Language based on an organic perspective of deafness, and it was also observed that during their service practices towards deaf people, many of them could not either interact or communicate with them.
Highlights
In Brazil, there is a considerable number of deaf people, sign language users, who should have access to equal opportunities
O perfil da amostra revela que 47 participantes (94%) eram do sexo masculino e três, do sexo feminino (6%)
Na questão sobre quem utiliza essa língua, 38 participantes (76%) responderam que sabem quem são os usuários de Libras e 24% afirmaram desconhecer quem utiliza essa língua
Summary
A língua de sinais ainda é desconhecida por parte da população brasileira, especialmente os que trabalham em órgãos públicos, negando seus direitos de igualdade. Objetivo: Investigar o conhecimento dos membros da guarda municipal (GM) de Curitiba a respeito dos surdos, da Língua Brasileira de Sinais (Libras) e das práticas de atendimento diante da necessidade de interagir com cidadãos surdos. Método: Trata-se de um estudo transversal de natureza mista, cuja coleta de dados se deu por meio da aplicação de um questionário semiestruturado, respondido por 50 policiais da GM, com perguntas a respeito do conhecimento deles sobre os surdos e a língua de sinais e das práticas de atendimento realizadas por membros da corporação com pessoas surdas. Foi possível observar que, durante as práticas de atendimento desses servidores públicos com um cidadão surdo, muitos não conseguiram interagir nem se comunicar
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