The Knowledge Intervention Integration Process

Abstract

Process oriented Knowledge Management (pKM) has been a widely discussed approach for KM initiatives. The approach ties business strategy closely to KM by connecting knowledge activities to key business processes. Social Software has been taken up in many domains as an organizational tool for managing knowledge. Up till now, the impact of being globally distributed (organizations and teams) has not been emphasized within the pKM view, nor has been the Social Software approach. The globally distributed, Social Software – supported approach has clear impacts for designing and implementing KM processes in the pKM view. Within this paper the authors clarify these implications with an integrated model for introducing Social Software tools for Knowledge Management and aligning those with KM as well as business processes. Their approach emphasizes on aligning the Social Software activities with KM coordination processes, knowledge-intensive business processes and knowledge activities. The authors’ work also stresses the need to recognize and deal with KM barriers within the coordination processes in order to define and implement appropriate interventions and activities.