Abstract
The COVID-19 pandemic could be the most serious challenge to financial institutions and impacts on bank employee’s performance. While the full impacts are yet to be determined. The aims of this study are to identify and justify the three key factors (compensation and benefits, employee recognition, training and development) used were significant contributor towards banking employee performance of all selected banks in Malaysia. This study used survey questionnaires which systematically conducted through online Google survey form to obtain data and information from the respondents of all selected banks. There were about 100 banking employees from the selected banks, and only 82 completely responded to the survey. The study identified four (4) hypotheses which are tested using statistical technique SPSS version 26. The quantitative research system is embraced, and it was more proper. It is considering a few variables incorporates comfort, timing and costs related during pandemic time. Based on rigorous reviewing of the literature, instrument designing and subsequent pilot testing, the outcome revealed that training, recognition and compensation have significant relationships with employee performance. The finding further showed employee recognition is the most closely associated stronger predictor in banking employee performance with unstandardized coefficients Beta value of 0.409 absolute larger than the other two variables, which were 0.308 and 0.128 for compensation and benefits, and training development respectively. The most significant contribution of this study is that it explores for the first time the investigation of key factors influencing banking employee performance during pandemic Covid-19. The study also contributes both on theoretical and empirical value to the banks in gaining competitiveness, retain employee talent and adjusting performance review process for more flexible goal setting in future. 
 
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Highlights
Covid-19 has generated significant instability and high volatility in global financial services
Most employers including in the financial service industries valued its employees as the main assets because they know that the success of the organization is very much depend on its employees in terms of their skills, capabilities and knowledge they owned and which can be measured by their performance
As such, during pandemic Covid-19 many bankers believe that employee’s compensation may not be the most important contributor to their performance as the bank employees have considered their compensation as part of their agreement with the banks in return for their service compared to recognition and fairness which they believed that banks should recognize and value their contribution of work before their employer making any drastic decision such as concerning on retrenchment or staff layoff
Summary
Covid-19 has generated significant instability and high volatility in global financial services. A recent study conducted by Deloitte on over 1,000 respondents from companies operating in China shows that the epidemic will adversely affect business performance in terms of sales volume and cash flows. This will includes the performance of the employees as well due to the changes in the workplace with new way of working to be followed. At this pandemic time, most employers including in the financial service industries valued its employees as the main assets because they know that the success of the organization is very much depend on its employees in terms of their skills, capabilities and knowledge they owned and which can be measured by their performance. There has been a lack of study and observed information on this that could guide the employer’s effort in enhancing overall work performance among employees
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