Abstract
The Fourth Industrial Revolution (4IR) has brought about significant advancements in technology that have impacted various industries, including the railway sector. This paper explores the implications of the 4IR for the railway industry and identifies the essential soft skills that rail organisations need in order to thrive in this era. A systematic literature review (SLR) was conducted to establish a theoretical foundation, followed by a survey administered to professionals in the rail sector to prioritise the identified soft skills. Comparative methods were employed to analyse the survey data and to determine the relative importance of the 4IR soft skills. The findings revealed a range of key soft skills, such as adaptability, critical thinking, and change management, in which it is crucial that railway professionals excel in the 4IR era. The paper discusses the significance of these soft skills and their potential impact on rail organisations, and provides recommendations for fostering their development. This research contributes to a more nuanced understanding of the soft skills that are necessary for the railway sector’s successful adaptation to the 4IR.
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