The interplay of workplace satisfaction, activity support, and productivity support in the hybrid work context

Abstract

Since the COVID-19 pandemic, more employees started to work (partially) from home. As a consequence, there is a new need to find a balance between working from home and at the office, and to optimize both workplaces to support employees' work activities and perceived productivity. This study aims to gain insights into relationships between satisfaction with physical workplace features, perceived activity support, and productivity support in a hybrid working context. Leesman data (N = 57,286), collected between March 2020 and May 2021, was used to perform a path analysis, which allows to simultaneously analyse multiple relationships. Findings suggest that the experience and the support of the work environment (either the home or the office) to perform a specific task influences employees’ location decisions. As both the perceived support of concentrative and collaborative activities at home and at the office relate to higher perceived productivity, organizations are recommended to redesign parts of the office environment to support both types of work activities.