The Internal Communication Barriers: A Communication Audit Report of a Nonprofit Organisation

Blessing N Ikiseh

doi:10.34257/gjmbravol20is6pg27

Abstract

Purpose: The purpose of this research is to investigate the root cause of the Internal Communication Barriers within a non-profit Catholic religious organization which examined three research questions to arrive at a construct. Design/methodology/approach: The research methodology used in this study is the semi-structured interview with the use of open-ended questions. An audiotape is used to record the findings from the research, and the data generated were analyzed and transcribed using qualitative research and thematic analysis. Findings: This study revealed that the internal communication barriers within this organization have to do with several contributing factors such as (the lack of staff meetings, unwillingness to open communication, the lack of entertaining feedback).

Highlights

The purpose of this research is to Communication Barriers within a non-profit Catholic investigate the root cause of the Internal Communication religious organization which examined three research
This study revealed that the internal communication barriers within this organization have to do with several contributing factors such as
The researcher is motivated to pursue this research topic for two reasons: a) to find out the reasons behind the inadequate use of the communication structures that exist within the organization, and b) Communication Audit has never been carried out within the organization and pursuing this research means that it is the first-ever to be carried out within the organization

Summary

Literature Review

Formal communication is the structure of the organization following a chain of command. The semi-structured interview method lasted only 30 minutes for the employees and 20 minutes for the managerial team This was so because the management participants were unwilling to give out useful information and were conscious of time. According to the British Psychological Society method can be structured or unstructured, and most, if code of ethics and conduct (2009), researchers must not all, qualitative research or interview methods are respect and value the rights of each participant and their conducted in a semi-structured way employing the use decisions to participate or consent to research work. The participants responded differently and gave reasons for their favoring face-to-face Communication

Analysis

Summary of key Interview Findings

How do you view communication within your organization?