Abstract
Advances the idea that interlibrary lending is the Cinderella of the library service. Shows that it is support staff that frequently perform the tasks associated with interlibrary loan. Argues that a professional librarian should guide this service. Explores the varied roles of the professional interlibrary loan librarian within the context of the US library scene, showing that interlibrary loan service, properly carried out, is both a challenge and stimulus to the professional librarian and an important factor in the satisfaction of user needs.
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